Privacy Policy

fortune111 ("we", "us", "our", "the Platform") operates the website located at https://fortune111.cam, an English-language casino and sports information platform designed for Malaysian adult players. We take our obligations with privacy seriously and process personal information in a fair, transparent and proportionate manner. This Privacy Policy describes the categories of data fortune111 may collect, the reasons for processing that data, the circumstances in which it may be disclosed and the choices available to Users.

This Privacy Policy applies whenever you visit fortune111, create or manage an Account, complete identity verification, use an MYR payment channel, communicate with support or otherwise interact with the Platform. It should be read together with the Terms & Conditions, which govern your use of fortune111.

For the purposes of this Privacy Policy, the following terms have the meanings stated below:

• "Account" means the registered profile associated with an individual User of fortune111.
• "Personal Data" means information that identifies, relates to or can reasonably be linked with an identifiable individual.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, storage, use, disclosure, restriction or deletion.
• "KYC" means Know Your Customer procedures used to confirm identity, age, payment ownership and account eligibility.
• "Transaction Data" means records relating to deposits, withdrawals, payment channels, MYR amounts, timestamps and transaction status.
• "Device Data" means technical information concerning the device, browser, operating system or connection used to access fortune111.
• "Service Provider" means a contracted organisation that processes information on behalf of fortune111 for a defined operational purpose.
• "User" means any person who visits, registers on or otherwise interacts with fortune111.

The information collected by fortune111 depends on how you use the Platform. Visitors who only read informational content generally provide less data than registered Users who complete KYC checks or conduct financial transactions.

fortune111 does not request your complete online banking password, e-wallet PIN or full payment card security code. Users should never send such credentials through support messages. Financial details handled by FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank or Hong Leong may also be processed under the relevant provider's own privacy practices.

fortune111 may collect Personal Data through the following channels:

• Information you provide directly: This includes registration details, KYC documents, payment instructions, support enquiries, responsible gambling requests and Account updates.
• Information generated through use: Technical and activity records may be created when you visit pages, sign in, adjust preferences or use Platform features.
• Payment and verification providers: fortune111 may receive transaction confirmation, identity-verification results or fraud-risk indicators from authorised Service Providers.
• Security systems: Automated controls may generate information about unusual sign-in attempts, duplicate Accounts, suspicious devices or activity inconsistent with normal use.
• Cookies and similar technology: Limited browser storage may be used to maintain sessions, remember preferences and understand Platform performance.

Where another person provides information concerning you, fortune111 may take reasonable steps to confirm that the information was provided lawfully and for a legitimate purpose. Users must not submit another person's identity or payment information without lawful authority.

fortune111 processes Personal Data only for specified operational, security, compliance and service purposes. These purposes include:

1. Creating, authenticating and administering User Accounts.
2. Confirming that Users satisfy the minimum age requirement of 21 years.
3. Conducting KYC, fraud prevention and anti-money-laundering checks where required.
4. Processing and recording MYR deposits and withdrawals through supported channels.
5. Responding to support enquiries, privacy requests and Account complaints.
6. Applying deposit limits, cooling-off periods, self-exclusion instructions and other responsible gambling controls.
7. Protecting fortune111, its Users and Service Providers against unauthorised access, misuse, fraud or technical threats.
8. Maintaining Platform functionality, diagnosing errors and improving accessibility across mobile and desktop devices.
9. Complying with legal obligations, lawful requests, record-keeping duties and dispute-resolution requirements.
10. Sending service communications concerning Account security, policy changes, transaction status or responsible gambling measures.

Automated security checks may be used to identify unusual transaction patterns, multiple Account registrations or suspected misuse. fortune111 does not rely solely on an automated decision where that decision would produce a significant adverse effect without an appropriate review process.

Depending on the relevant activity and applicable law, fortune111 may process Personal Data on one or more of the following bases:

• Contractual necessity: Processing required to create and administer an Account, provide requested Platform functionality or manage a transaction.
• Legal obligation: Processing required for identity verification, record retention, fraud prevention, regulatory cooperation or other applicable duties.
• Legitimate interests: Processing reasonably necessary to protect Platform security, prevent misuse, improve services and establish or defend legal claims, provided those interests do not override User rights.
• Consent: Processing based on a clear and voluntary choice, including selected communications or non-essential browser technologies where consent is required.
• Protection of individuals: Processing reasonably necessary to apply responsible gambling measures or respond to a credible risk of serious harm.

Where fortune111 relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing completed before the request and does not prevent fortune111 from retaining information where another lawful basis applies.

fortune111 does not sell or rent Personal Data. Information may be disclosed only where reasonably necessary for a legitimate purpose and subject to appropriate controls. Potential recipients include:

• Payment processors and financial institutions involved in completing MYR deposits, withdrawals, refunds or transaction checks.
• Identity and verification providers engaged to confirm age, identity, document validity or payment ownership.
• Hosting, security and technical providers that support the availability, integrity and protection of fortune111.
• Professional advisers such as auditors or legal advisers who are bound by duties of confidentiality.
• Competent authorities where disclosure is required by law, court order or a valid regulatory request, or is reasonably necessary to prevent fraud or protect legal rights.
• Corporate successors involved in a legitimate merger, reorganisation or transfer of business assets, subject to continued privacy safeguards.

Service Providers are authorised to process Personal Data only for documented purposes and must apply suitable confidentiality and security measures. fortune111 seeks to limit each disclosure to the information reasonably necessary for the relevant service.

fortune111 retains Personal Data only for as long as reasonably necessary to fulfil the purpose for which it was collected, meet legal and financial record-keeping requirements, resolve disputes, enforce agreements and protect Users. Different categories of information may therefore be retained for different periods.

In determining an appropriate period, fortune111 considers the amount and sensitivity of the information, the risk associated with unauthorised disclosure, the purpose of processing and any applicable statutory obligation. Account and transaction records may need to remain available after an Account is closed where required for compliance, fraud prevention or legal claims.

Self-exclusion records may be retained for an appropriate period after the exclusion ends so that fortune111 can continue to respect the User's instruction, prevent premature re-registration and demonstrate that responsible gambling safeguards were applied.

When Personal Data is no longer required, fortune111 will take reasonable steps to delete it, anonymise it or place it beyond routine use. Anonymised information that can no longer identify a User may be retained for statistical, security or Platform improvement purposes.

Cookies are small text files stored by a browser to support website operation and remember limited information. fortune111 may use cookies or equivalent local storage for the following purposes:

• Strictly necessary cookies used for authentication, security, load management and core Platform functions.
• Preference cookies used to remember display settings, language choices or consent selections.
• Performance cookies used to understand page reliability, loading speed and general navigation patterns.
• Security cookies used to identify suspicious sessions, repeated failed sign-ins or potential abuse.

You may manage browser storage through your device or browser settings. Disabling strictly necessary cookies may prevent sign-in, security verification or other essential fortune111 features from operating correctly. Non-essential technologies will be subject to the choices made available through the Platform where applicable.

fortune111 does not permit unrelated third parties to place tracking technology merely for their own advertising purposes. Cookie settings may be reviewed periodically as the Platform and applicable requirements develop.

Subject to applicable law, verification of identity and relevant exemptions, Users may exercise the following rights concerning Personal Data held by fortune111:

Requests may be submitted to [email protected]. To prevent unauthorised disclosure, fortune111 may ask for sufficient information to verify your identity and clarify the scope of your request. Do not send passwords, e-wallet PINs or complete payment credentials.

fortune111 will respond within a reasonable period and explain any lawful limitation that prevents a request from being fulfilled in full. A deletion request does not override required retention of KYC, transaction, self-exclusion, fraud-prevention or dispute records.

fortune111 applies technical and organisational safeguards proportionate to the nature of the information processed. Measures may include encrypted network transmission, access controls, authentication safeguards, activity monitoring, data minimisation, controlled backups and confidentiality obligations for authorised personnel and Service Providers.

No internet-based service can guarantee absolute security. Users also play an important role in protecting their information and must:

• Use a strong, unique password for their fortune111 Account.
• Keep login credentials and one-time verification codes confidential.
• Sign out when using a shared device or public connection.
• Review Account and MYR transaction activity for unfamiliar events.
• Notify fortune111 promptly if Account compromise or unauthorised access is suspected.
• Avoid sending KYC documents or financial credentials through unsecured channels.

fortune111 is intended exclusively for adults aged 21 and above. The Platform does not knowingly permit Account registration by, or direct casino-style gambling content towards, any person below the age of 21.

Age and identity documentation may be requested during registration, before a withdrawal or whenever fortune111 reasonably considers additional verification necessary. If an Account is found to belong to a person below the required age, access will be restricted and the Account will be handled in accordance with the Terms & Conditions and applicable obligations.

A parent or guardian who believes that a person under 21 has provided Personal Data to fortune111 should contact [email protected]. The report should identify the relevant Account without including unnecessary sensitive information. fortune111 will investigate and take appropriate action.

Adults sharing a household with younger persons should secure their devices, avoid saving login credentials in shared browsers and use available device-level access controls. For broader guidance on limits and safer play, please review the Responsible Gambling page.

fortune111 may revise this Privacy Policy to reflect changes in Platform features, security practices, Service Providers, legal requirements or operational processes. The current version will remain available on this page, and the review date near the top of the page will be updated when material amendments are published.

Where a change materially affects how existing Personal Data is used, fortune111 will provide an appropriate notice through the Platform or another suitable communication channel. Where required, renewed consent will be requested before the new processing begins.

Users are encouraged to review this Privacy Policy periodically. Continued use of fortune111 after a revised policy takes effect constitutes acknowledgement of the updated information, but it does not replace consent where consent is legally required.

Questions, concerns or requests concerning this Privacy Policy or the handling of Personal Data may be directed to the fortune111 support team. Please provide enough detail for the matter to be identified and assessed without sending unnecessary confidential information.

Privacy and Support Email: [email protected]

Support Availability: 24 hours daily, Malaysia Time (MYT)

The email address above is displayed as plain text and is not a clickable link. Never include your password, full bank login details, e-wallet PIN or complete payment card credentials in an email. fortune111 may request reasonable identity verification before disclosing Account-related Personal Data.

For information about the rules governing Platform access, please review the Terms & Conditions. Responsible gambling controls, including deposit limits, cooling-off periods and self-exclusion, are explained on the Responsible Gambling page.